With covid-19 disrupting in-branch banking, banks’ apps have seen a surge in new users. The State Bank of India’s (SBI) Yono app has reportedly been adding 70,000 new users every day. SBI chairman Rajnish Kumar told Mint earlier in September that the number of registered Yono users has hit 27 million at present against 20 million on 5 March.
As more and more first-time app users come on board, the chances of fraud also climb. Here are a few things that new users should keep in mind to avoid being defrauded.
The next step is setting a strong password. “Ensure you have thought about a password that isn’t predictable by fraudsters and isn’t similar to the date of birth or names of family members,” said Rajesh Mirjankar, managing director and CEO, Infrasoft Technologies. He added that while it was not advisable to write down passwords, if you do need to note down sensitive details, keep them in a password-protected file. It is also advisable to change banking passwords periodically.
Also note that your bank is not going to ask you for your login details, so make sure not to divulge them to anyone as they may be posing as a bank representative.