Never Use A Computer Repair Shop For Data Recovery

This is a rant and an example of why you should never use a computer repair shop for data recovery. If you have critical files, especially family pictures and family videos, and you have a hard drive that is clicking and needs to be repaired, you simply cannot trust your local computer repair shop to get the job done.

In this example we show you how horribly incompetent this computer repair company was. This is a 3TB Western Digital hard drive. Our customer took the drive to his local computer repair shop first, and they completely botched their attempt and then called him a few days later to tell him that they didn’t have the right tools to do the job.

When we unboxed the drive, we noticed that one of the case cover screws was missing, and the case cover itself was bent and loose. None of the screws were even tightened back up.

Inside, the hard drive platter was nicked, scuffed and had smudges all over it. It should have never been worked on at all in that manner, and it may not even be recoverable now. Hard to say for sure, because we don’t know exactly what they did.

Looking at the heads, it appears the slider is missing from Head 0, which means that head may have scored that platter surface if they kept powering up the drive in an effort to get it to work.

If you ever find yourself in this situation, simply contact any of the good, reputable data recovery companies that are out there. Even if you don’t want to work with our company, there are others. Ontrack, Drivesavers, DTI, Gillware, CBL, and others will be able to help you without making the situation worse than it is.

Check out some of our other data recovery videos…

Data Recovery On A Dropped 3TB Hard Drive />
This Hard Drive Was Thrown From A 2nd Story Balcony />
Repair and Recovery Of A 1TB Western Digital Hard Drive

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